What Is Roam Like At Home?
From the 15th June, TPO will be changing its roaming charges and policy. From this date, all TPO UK customers can use their minutes, texts and data allowance within the EU states and a few other destinations without any additional costs.
What are the EU states and other destinations included?
Aland Islands, Austria, Azores, Belgium, Bulgaria, Croatia, Cyprus, Czech Republic, Canary Islands, Denmark, Estonia, Finland, France, French Guiana, Germany, Gibraltar, Greece, Guadeloupe, Guernsey, Hungary, Iceland, Ireland, Isle of Man, Italy, Jersey, Latvia, Liechtenstein, Lithuania, Luxembourg, Madeira, Malta, Martinique, Mayotte, Monaco, Netherlands, Norway, Poland, Portugal, Reunion Islands, Romania, San Marino, Saint Martin, Saint Barthelemy, Slovakia, Slovenia, Spain, Sweden, Switzerland and Vatican City.
What do I have to do?
Nothing. If you already have roaming services enabled then it will automatically work. If you do not have roaming services enabled or if you are unsure, you can get in touch via email here.
What if I use up my Pay Monthly allowance?
If you run out of minutes, texts or data you will be charged at the standard UK Pay Monthly rate. If you are a 4G customer and you run out of data you can purchase a data add-on as normal. A full list of our standard UK Pay Monthly charges can be found here.
Does this apply to Pay As You Go customers?
Yes. If you have purchased a bundle, this will cover you. If you do not have a bundle you will be charged at the standard UK Pay As You Go rate. A full list of our standard UK Pay As You Go charges can be found here.
Can I expect the same level of signal?
Unfortunately, as with all phone networks, there is no guarantee that you will receive a signal. Factors such as location and weather may have an impact.
Can I use my TPO sim in EU states/other destinations permanently?
The policy is designed for UK residents going abroad for temporary visits and is not a solution for non-UK residents. A TPO customer must spend 60 days or more during any 120 day period in the UK. Fair usage policy applies, see here for more details.
What happens if I roam outside the EU/other destinations included?
Roam Like At Home only applies to EU states and the other destinations mentioned above. Roaming outside these states/destinations is chargeable. A full list of our Pay Monthly roaming charges can be found here or to see a full list of our Pay As You Go roaming charges see here.