This article covers the following topics:
The quickest way to top up is online in your account . Once you’ve logged into your online account, click the Top Up button as shown below.
You can then select the amount you wish to top up by entering a value in the ‘£’ field.
Enter your payment details and hit . You'll now have successfully topped up your SIM.
HOW DO I CHECK MY BALANCE?
To find out your credit balance, dial *126# or call 1250 from your phone anytime for free. You can also log into My TPO.
To make sure your Pay As You Go SIM never runs out of credit you can switch on our auto top-up service. You’ll need to set up a payment method first before you can enable the auto top-up option. Click on ‘TOP-UP’ in the green menu bar. You’ll then see 4 subcategories appear underneath. Click the ‘Payment Method’ button.
You’ll be asked to enter payment details for the recurring top-up. Remember, this card will be charged each time the auto top-up occurs. We are required to take an initial payment from your card - this is just so we can validate the card; this will be for £1.00, and will be returned to your account after validation of the card is successful.
Once you’ve set up a payment method, select the Auto Top Up option as shown below.
Ensure you tick the ‘ENABLE’ check box to activate Auto Top Up – by default, it is unticked. From here you’ll be able to select the top-up amount and when the auto top-up triggers.
Applying a bundle/setting up auto bundle renewal
Once you’ve topped up, you'll most likely want to add a bundle. Select BUNDLES in the green menu bar at the top of the page. Click ‘Add Bundle’.
You'll then see the following pop-up box:
(1) Select your bundle
(2) If you want your bundle to automatically renew each month, ensure the ‘renew’ option is ticked – it will be enabled by default. (you'll need to make sure Auto Top-Up is enabled too)
(3) Hit the ‘Activate Now’ button
You’re good to go!
Please note: Your bundle purchase will be taken from your top-up balance, so please make sure you'll have enough credit. To find out your credit balance, dial *126# or call 1250 from your phone anytime for free.
We'll send you a reminder email when your bundle is about to refresh to remind you to check you've got enough balance.
To stop auto-refresh, just log back into My TPO and update your settings, or dial *129# from your TPO phone.
HOW DO I KNOW WHEN THE 30 DAY PERIOD IS UP?
You can see the expiry / refresh date in your My TPO account.
We will attempt to send you a reminder email a few days prior to it expiring / refreshing to let you know.
CAN I HAVE MORE THAN ONE BUNDLE RUNNING AT THE SAME TIME?
Yes - you can have up to two bundles at the same time.
DOES MY REMAINING ALLOWANCE ROLL OVER?
No. Your in-bundle minutes, texts and data do not roll over.
You can also top up your SIM in 39,000 convenience stores, off-licences and supermarkets across the country. Just look out for the Payzone logo
Once you have purchased your top-up voucher there are three ways to credit your balance
- By USSD: enter *125*, then the 12 digit voucher code, followed by # (e.g. *125*123456789012#).
- By SMS: text TOPUP, leave a space and then enter the 12 digit top-up voucher code to 1250.
- Over the phone: dial 1250 and follow the voice prompts.
Paypoint is coming soon.