What is a PAC Code?

A PAC Code is a code consisting of 3 letters and 6 numbers, which is generated by your current network. It allows you to keep the number you’ve grown to love!


Want to keep your current number?

  1. Wait for your TPO SIM to be delivered & once received follow our activation process!
  2. Ask your existing network provider for your ‘PAC’ Code, this will consist of three letters followed by six digits.
  3. Let us know by contacting TPO Customer Services.
  4. Transfers take 24 hours to 3 working days, we are unable to complete ports during the weekend or bank holidays. In the meantime, you can use the number that comes with your new SIM.


Don’t leave it too late!

SIM delivery takes 3-5 days, if you are looking to port your number please remember it takes 3 working days for this to go through. So make sure you leave enough time to order your SIM and port your PAC Code before it expires. Otherwise, your previous provider may charge you if your PAC expires and you need a new one.