I may have a problem paying my bill. What should I do?

If you’re having trouble paying your bill, or think you might not be able to make this month's payment, please get in touch with us as soon as possible.

We appreciate that your circumstances can change at any given moment, whether it’s financial difficulties or problems with your health, which is why we'll support you and discuss alternative ways for you to pay any outstanding bills.

Our Friendly Help Team will inquire a little bit about you and your situation to try and find a way to manage your bill in an affordable way, giving you one less thing to worry about.

Please remember that first and foremost we are here to help and the best thing you can do if your circumstances contact us as soon as you can.