As standard we restrict access Premium Rate Calls for all our customers. We do this to protect your usage so you don’t rack up a hefty bill! If you would like to activate these services, please follow the information below.
Under 4 months
We will need to see 3 months work of bank statements from the last 3 months; you can send this to firstname.lastname@example.org For example, if we are in the month of September, we will need to see August, July and June.
Once the relevant team has verified them, a member of the Customer Care Team will give you a call to take a £100 deposit. (Please bear in mind that this is only a holding deposit and will be returned to you in full 6 months after the Premium Numbers activation date, provided that your bills are up to date, or if you cancel your account with us.)
Over 4 months
If you have been with us for over 4 months and you have made successful Direct Debit transactions with us, we will just need to take the £100 deposit. Contact our Customer Care Team, stating that you would like to pay a deposit for our Premium Numbers charge.