Blocking nuisance calls and SPAM texts

If you've getting nuisance calls, there are a couple of things you can do.

Update your phone settings:

The fastest way is to use your phone settings:

- Android: This article digital trends article shows you how  
- iPhone: This apple support article shows you how

This allows you to block certain numbers, without the hassle of having to change your number for everyone.

Alternatively, we can give you a new number - this involves setting up a new account and cancelling your existing. To do this order a SIM card from our website, once you get your new account up and running - contact us and we'll arrange for your existing account to be cancelled.

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I'd recommend giving the phone settings update a go first, if someone has your old number - if they get your new number you'll have to keep changing it.

Nuisance and malicious calls: 

If it is persistent and malicious/ obscene - call 101 the non-emergency number to get through to your local police station. They'll be able to give you further advice.

Thames Valley Police have produced this article "How to stop nuisance and malicious phone calls" which has a lot of tips.

Sometimes silent callers are a computer, unsolicited marketing calls often use computers which wait for the recipient to speak before connecting to a telemarketing agent. 

Marketing calls:

If it is marketing calls, you can register with the Telephone Preference Service TPS which puts your number on a list. Telemarketing companies aren't allowed to call you if your number is on that list unless they've gained your expressed permission to do so. You can make a complaint on their website here.


SPAM  text messages / Unsubscribing from services:

Subscription services: 

If you haven signed up to a subscription service - they must provide an option for you to opt out. Typically by texting STOP to a shortcode number. 

Some more tips to remove yourself from subscription services in this Money saving expert article

Also, often other people have been impacted - a quick google search will often bring up other people who've been in a similar position.

Copy/paste the full text message you received into google, the name of the company or often just the phone number they're asking you to call will bring up results as well. You'll often get links to community forum posts with complaints from other people who have experienced something similar. You can often pick up great advice and learn from their experiences.    

If you've already texted "Stop" to the number quoted in the original message and you're continuing to be charged, you can use this service "With Ofcom's approval, we regulate UK premium rate services". You can contact them and they can help you get a refund. 

Unsolicited messages/ SPAM:

If you haven't provided permission for someone to contact you, it is considered SPAM. 

You can report it here to the ICO. TPO doesn't currently support the service where you can forward that text to SPAM (7726).

Top tips:

- If you don't recognise the number, don't reply - basically, if it is a "robot" sending texts to millions of mobile phones, your reply indicates yours is a live number.

- Don't publish your telephone number on the internet (ie in forums, webpages etc) - programs 'scraping' phone numbers add them to lists and sell them to unscrupulous companies. 

- Be careful when signing up to competitions etc, check privacy policies and marketing opt outs carefully.