All our monthly plans come with an allowance of minutes, data and texts. If you happen to run out of any of these allowances before the end of the month, you can still use your phone but you will be charged on top of your bill for these extras.
You can find these different charges below to help you understand your bill.
Since December 2015, you are now longer suspended when you reach the end of your bundle allowance, so you can keep on using your phone and are not blocked when you need it.
In order to prevent expensive charges, we reduced our Out-of-plan UK rates, which are all available on this page.
We also let our customers know via email and /or SMS and our website from the 10th December so they were aware of this new rule.
From 1st July, charges for calls to non-geographic and premium numbers starting with 084, 087, 09 and 118 (usually to call banks, travel services, government departments, to vote in a competition or to ring directory enquiries) will be divided into two parts:
1. Access Charge - This is charged by your mobile company. With TPO we've set this at a rate of just 35p per minute
2. Service Charge (SC) - This will be set by the company you are calling.
This will be stated anywhere the number is advertised.
These numbers and services are not included in your Pay Monthly plan and will incur the charges at any time.
The tariff for other Special numbers can be found on this page.
You can find a full list of international call and SMS rates here.
You can find a full list of call charges and roaming rates here.
Please note that if you wish to activate Roaming services or International calling and SMS on your account and you have been a customer of TPO for less than 4 months, you will need to provide 3 months’ worth of bank statements and call our customer services to make a deposit payment of £50.
If you have been a customer for more than 4 months you only need to call to make a deposit payment of £50. This deposit is refundable 6 months after the roaming services or International calling and SMS activation date.
More information can be found in this article.
For PAYG rates see here.