Contact us

Most queries can be answered by searching our Help section, giving you instant answers to your queries.

This allows us to run a more efficient customer care team, which helps to keep our costs down - so that together we can give 10% of your mobile bill to a charity or cause close to your heart.


Want an instant answer?

We pride ourselves on the quality of our support pages, before you contact us please pop your question in the search bar - most of the time we'll have the answer you need.

Message us

If your question requires that someone looks at your account (e.g. to check your charges or your change of number), the best solution is to submit your request by clicking the button below.

Please give us as many details as you want so we can help you as quickly as possible (include detail such as your phone number, billing address). We aim to respond within 3 days, typically it is within 24 hours.

Additonal contact methods are at the bottom of the page.




Our team can also support you via live chat, which is available:

  • Monday to Friday: 12pm to 4pm
  • Saturday: 10am to 4pm
  • Sunday: Closed
  • Bank Holidays: 10am to 4pm
On the bottom of the help page, when you see this speech bubble in "Talk to us" - it means that an agent is available to accept your chat:


Call us 

Our Customer Service team is available:

  • Monday to Friday: 9am to 5pm
  • Saturday: 10am to 4pm
  • Sunday: Closed
  • Bank Holidays: 10am to 4pm

They can be reached on the 0333 313 7760 or Dial 500 from your TPO mobile. If your query isn't urgent, drop us a line via our Contact Us form and we'll email you back (we aim to answer within 3 days, typically it's within 24 hours)




For US customer service inquiries, please see US Contact us 

If you're a Cause or Charity in the UK or US see here

Press inquires please email us here.