Contact us

Most queries can be answered by searching our Help section, giving you instant answers to your queries.

This allows us to run a more efficient customer care team, which helps to keep our costs down - so that together we can give 10% of your mobile bill to a charity or cause close to your heart.

Want an instant answer?

We pride ourselves on the quality of our support pages, before you contact us please pop your question in the search bar - most of the time we'll have the answer you need.

Get in Touch

During the upcoming holiday period our Customer Support opening hours will be available during the following hours:

Mon - Fri: 9am – 5pm
Sat: 10am – 4pm
Sun: Closed



Message us

If your question requires that someone looks at your account (e.g. to check your charges or your change of number), the best solution is to submit your request by clicking the button below.

Additonal contact methods are at the bottom of the page.




Our team can also support you via live chat, which is available:

  • Monday to Friday: 12pm to 4pm
  • Saturday: 10am to 4pm
  • Sunday: Closed
  • Bank Holidays: 10am to 4pm
On the bottom of the help page, when you see this speech bubble in "Talk to us" - it means that an agent is available to accept your chat:





For US customer service inquiries, please see US Contact us 

If you're a Cause or Charity in the UK or US see here

Press inquires please email us here.