Can I keep my current phone number?

Can I keep my number when switching to TPO Mobile?

Absolutely!

TPO Mobile is proud to be the network with a difference, but we do believe some things are best kept the same. Below, we’ve listed some carriers our customers often switch from, and what information you’ll need to make the switch and keep your number. We recommend checking your dashboard or simply contacting your carrier for this info before activating a TPO Mobile plan. If your carrier isn’t listed below, check the bottom of this article for more information. If you’re still confused, get in touch at 844-TPO-TEAM (844-876-8326) or raise a ticket and we’ll help you with the process.

 

AT&T

  • Account number – Find this in the upper right-hand corner of your bill/invoice or in your online account dashboard. Enter your number without any dashes or hyphens.
  • PIN number – Your PIN is the last 4 digits of your mobile number. If you’re still unsure, call AT&T at 1-800-331-0500.

 

CREDO Mobile (Working Assets)

  • Account number – This is called a ‘member number’. Text ACCOUNT to 27336 to get yours.
  • PIN number – Use ‘0000’

 

Sprint

  • Account number – Find this at the top-center of your bill and on your online account page.
  • PIN number – You can see and change your PIN on your online account page. If you don’t have access to your online account, call Sprint at 1-888-211-4727 for your PIN.

 

Tello

  • Account number – If you don’t know your account number, contact Tello customer service at 1-866-377-0294.
  • PIN number – Use ‘0000’

 

US Cellular

  • Account number – If you don’t know your account number, call US Cellular at 1-888-944-9400.
  • PIN number – Find this on your account page, or contact them.

 

Verizon

  • Account number – Find this either on your bill or online account page (Verizon > Account > Account Overview). Enter it without the dash.
  • PIN number – It’s the last 4 digits of your SSN, unless you've changed it. If you don't know your billing PIN, you'll need to reset it by calling Verizon at 1-800-922-0204.

 

If prepaid:

  • Account number – your 10-digit mobile number, followed with ‘00001’
  • PIN number – 4-digit password used to access your account from your mobile

 

T Mobile

  • Account number – 9-digit number found in the upper right-hand corner of any bill or on your online account page.
  • PIN number – For this, call T-Mobile at 1-877-453-1304

 

Ting Mobile

  • Account number – If you don’t know your account number, contact Tello at 1-866-377-0294.
  • PIN number – Use ‘0000’

 

HELP – my carrier isn’t listed here!

If you can’t find your mobile carrier in the list above, you simply need 4 things to transfer your number to TPO Mobile:

 

1) Your account number. You can get this from your provider. Contact them through phone or email, or check your online account.

2) Your port out PIN number (Personal Identification Number). Get this from your provider. Contact them through phone or email, or check your online account.

3) The full name registered with the account. Find this on your bill or by contacting your provider. Note: this doesn’t have to be the same name you want to use on your TPO Mobile account.

4) Current address registered with the account. Check your bill or contact your provider.

 

The next step? Submit a port request to your current provider so they can bring your number over. Then activate your TPO Mobile plan!

 

We hope this helps you when porting your number to TPO Mobile. If these steps still don’t work for you, or you’re confused about the process, why not give us a call on 844-TPO-TEAM (844-876-8326)?

 

Important information 

Please verify your information to ensure a successful port! A port can take anywhere from 15 minutes to 72 hours. If you enter incorrect information, the port process will likely take longer than expected. In that case, TPO may need to cancel the created account as well as the pending port request and start the activation & port process from the beginning.

Please do not cancel your old service! The port process will automatically deactivate your account with your previous provider. If a number is not active during the port submission and process, the number will not port!

 

If activating a CDMA account (Sprint)

It is important NOT to turn on your new phone before the transfer is completed. In most cases, your old phone will work during the process. Turn your new phone on when the old phone stops working. When you turn on your new phone, it will be programmed with your number. Your phone may be programmed incorrectly if you turn it on before the transfer is completed.

Note, if you request a port over the weekend, it will likely transfer across on Monday morning. 

 

 

 

If activating a GSM account

All you need is your SIM card number (don’t use the letter on the end, only the number!), the information from your previous provider and your phone identifier (ESN, IMEI, MEID - Dial *#06# on your phone for it). You can start the port process online, or you can call us at Customer Care for assistance. Porting MUST be initiated at the time of activation. We cannot port a number to an active GSM account.