If you've just activated your phone, often a quick turn off and turn on again will typically fix the issue.
If you're having issues after you activate, for most devices you can try the following:
- Turn off WiFi
- Open the Phone/Dialer
- Enter: ##72786#
- If prompted for a MSL code, please enter: 943011 - Select OK.
- Your phone will now begin to download the network settings.
- All Done :)
If the above does not work, you can attempt a factory reset. We strongly recommend that you backup your information prior to attempting this option.
**Please note: A factory reset will restore the original settings and remove all of your content. This includes any information such as your contacts, text messages, music, pictures, downloads and more.
To begin a factory reset, dial ##786# on your device. This will reset your device to the factory settings. After you have complete this step, please dial ##72786# again.